Privacy Policy – Bear Creek Heating and Air Conditioning
Information We Collect
We collect information you provide when requesting service, including your name, phone number, email address, property address, and details about your heating, cooling, or plumbing issue.
We may also collect information automatically through our website, such as IP address, browser type, and pages visited.
How We Use Your Information
We use your information to schedule service, dispatch technicians, communicate about your service request, and process payments. We may also use it to send service reminders or maintenance recommendations.
Your contact information allows us to respond to inquiries, provide quotes, and follow up after service is completed.
Data Storage and Security
We store your information securely using industry-standard practices. Access is limited to staff who need it to provide service or support.
We retain your information for as long as necessary to fulfill service obligations and maintain records. You may request deletion of your data by contacting us directly.
Third-Party Services
We use third-party services for website analytics, payment processing, and scheduling. These providers may collect information as described in their own privacy policies.
We do not sell your personal information to third parties.
Cookies and Tracking
Our website uses cookies to improve functionality and analyze site usage. See our Cookie Policy for details on the types of cookies we use and how to manage them.
Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time.
To exercise these rights, contact us using the information provided on our website.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
For questions about this privacy policy or how we handle your information, contact us by phone or email.